There are three ways to get in touch with your GP practice
It’s no secret that our surgeries have been busier than ever. And as we head into winter, you may require our services more often. That’s why we’re letting you know that there are several ways to contact your GP practice team, whether it’s for you or someone you care for.
There are three ways you can get in touch with us. You can:
• Use an online form on our website - econsult . It’s convenient and secure and can save time.
• Call us during surgery hours Monday to Friday, 08:30 - 18:00 on 01865 777024. Please be mindful that our phone lines can get busy, particularly in the mornings.
• Come into the surgery
Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.
We may:
• Book a face-to-face appointment for you
• Arrange a phone or video consultation
• Send you a text message, for example, inviting you for a blood test
• Arrange a home visit, or
• Refer you to another service.
However we respond, you can rest assured that we’re always looking after your needs.
Help us, help you
When you contact us our Reception team will ask you for some further details. They have been asked to do this by the doctors so that we can make sure that you are given the most appropriate care; this may not be a doctor. It is part of their role and it is very useful if you can give as much information as possible.
The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.
Please also tell us if:
• You would prefer us to talk with you by phone, face-to-face or by video call
• You need to speak to a particular person because they have treated you before
• There are certain times of day when you can’t talk, for example you are at work, at school or college
• You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.
We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.
Help from your local pharmacy team
Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.
For urgent medical help
If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.
For life-threatening emergencies, dial 999.
Visiting us
We are no longer mandate the wearing of face masks whilst in the Practice.
If you would like a clincian to wear a mask please let them know.
Please wear a mask if you have a respiratory illness or wish to wear one.
