For urgent medical help
For life-threatening emergencies, dial 999.
If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.
There are three ways to get in touch with your GP practice
There are three ways you can get in touch with us. You can:
• Use an online form on our website. It’s convenient and secure and can save time.
• Call us during surgery hours Monday to Friday, on 01865 777024. Please be mindful that our phone lines can get busy, particularly in the mornings.
• Come into the surgery
Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.
We may:
• Book a face-to-face appointment for you
• Arrange a phone or video consultation
• Send you a text message, for example, inviting you for a blood test
• Arrange a home visit, or
• Refer you to another service.
However we respond, you can rest assured that we’re always looking after your needs.
Help us, help you
When you contact us our Reception team will ask you for some further details. They have been asked to do this by the doctors so that we can make sure that you are given the most appropriate care; this may not be a doctor. It is part of their role and they are bound by the same rules of confidentiality as the clinicians. Its is very useful if you can give as much information as possible.
The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.
Please also tell us if:
• You would prefer us to talk with you by phone, face-to-face or by video call
• You need to speak to a particular person because they have treated you before
• There are certain times of day when you can’t talk, for example you are at work, at school or college
• You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.
We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.
Blood test/Phlebotomy Appointments
If you need to book a blood test and you've spoken to a member of our team you can book your own appointment at the Community Diagnostic Centre by using the link below. Please note you will need to collect the "ICE form" (labels) before booking your appointment.
https://my.drdoctor.co.uk/clinic/OUH-Phleb-CDC
Community Musculoskeletal Service
If you have a musculoskeletal problem (muscle, joint, back problems etc) you may be able to get help without first speaking to a GP. Contact Cora Health directly using the link below
The local services in your area include:
- Physiotherapy
- Pelvic Health
- Pain
- Podiatry
- PhysioLine
- Group Classes
- 1:1 Rehab
Patient Information
We put patients at the heart of everything we do. From your first contact with us to your last and beyond, we firmly believe in empowering patients with self-care to improve quality of life.
If you are an NHS patient looking for advice about your condition or your treatment is via your work/employer through occupational services, check out the patient resources section below.
Help from your local pharmacy team
Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.
You can find a local pharmacy by using this link: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy/
