Patient Participation Group

ALERT - 10 January 2022 - COVID-19 Boosters

In line with the government’s request for the NHS to offer COVID boosters to all eligible adults, we will be prioritising our workload to assist with this. Before contacting us at the time, please consider whether your request is urgent.

 

We are working hard to increase our COVID 19 booster capacity this week. 

 
We are holding a clinic this Wednesday 26th January at the Leys Health Centre, Greater Leys - The clinics are for first doses, second doses and boosters. 12pm - 5:30pm
 
 
PLEASE CALL TEMPLE COWLEY TO BOOK A SLOT
 
 
If you've had COVID in the last four weeks. It’s important you still get your booster jab 28 days after testing positive or from the start of your symptoms.
 
Call 119 to book an appointment or call the surgery.
 
 
 

 

9 November 2021

An information warning regarding Patient Access:
 
Patient Access Emails
 
We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate.
We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

29 September -  Restriction Changes

Current advice on the use of face masks or coverings in healthcare settings including GP practices will remain in place after COVID-19 restrictions are relaxed on 19 July.

We will continue to ask all patients to wear a face covering - and we will maintain 2m social distancing rules as per Public Health guidance to reduce the risk and help protect the clinically vulnerable. 

 

 

Stop for Life Oxon provides free support to people who want to quit

smoking in Oxfordshire. No matter how young or old, and no matter

how long you’ve been smoking, we can help you quit for good.

Stop for Life Oxon is a free support service commissioned by

Oxfordshire County Council. We’re proud to say you’re three times

more likely to stop smoking with our help.

 

Welcome to Temple Cowley Health Centre

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

Get well, Keep well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription

Accessibility 

The practice is on a single floor and has access for wheelchairs and disabled toilets.

If you are visually impaired or hard of hearing please let one of the receptionists know and they will be able to assist you.

 

We have become a Park Run Practice! 

https://www.parkrun.org.uk/horspath

Our inaugural run/walk is this Saturday 7 August 2021 at 9am at Horspath Sports Ground, then every Saturday thereafter (as long as landowner permissions remain.)

No previous experience necessary. Fully marshalled course including a tailwalker every week - he/she is a mandatory fixture at all parkrun events and ensures that no participant comes last.

Run (or walk), not race. Parking, toilets, defib & lovely volunteers.

All ages and abilities welcome, kids and up to one dog per walker/runner.

Please follow the link to register (only ever required once to access all parkrun events) and bring a printed barcode.

Hope to see some of you at some point but no pressure or obligation to attend. 

#parkrunchangedmylife

 


Support your GP surgery so it can be there to support you.

Sign to support your surgery (e-activist.com)

We feel it is important that we are upfront with our patients, so they understand the reality that we are all facing and the underlying reasons for this, and that, despite the easing of lockdown, the pressures experienced by general practice and the rest of the NHS are unlikely to ease soon.  We are here for you and always have been.

Latest News

There are three ways to get in touch with your GP practice

It’s no secret that our surgeries have been busier than ever. And as we head into winter, you may require our services more often. That’s why we’re letting you know that there are several ways to contact your GP practice team, whether it’s for you or someone you care for.

There are three ways you can get in touch with us. You can: • Use an online form on our website - econsult . It’s convenient and secure and can save time.

• Call us during surgery hours Monday to Friday, 8:30am-6pm on 01865 777 024

• Come into the surgery

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.

We may:

• Book a face-to-face appointment for you

• Arrange a phone or video consultation

• Send you a text message, for example, inviting you for a blood test

• Arrange a home visit, or

• Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.

Help us, help you

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need our care most.

If you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Please also tell us if:

• You would prefer us to talk with you by phone, face-to-face or by video call

• You need to speak to a particular person because they have treated you before

• There are certain times of day when you can’t talk, for example you are at work, at school or college

• You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.

Help from your local pharmacy team

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.

For life-threatening emergencies, dial 999.

Visiting us

When visiting the surgery, please remember you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.

 

Open Doors

We are open and welcoming you all into the Practice.  Although most  restrictions have eased when entering the Practice you MUST wear a face covering and respect 2 metre social distancing whilst in the building.  There is limited seating capacity inside, therefore please DO NOT arrive more than 5 minutes before your appointment.

Please DO NOT enter the Heath Centre if you have ANY cold symptoms.  Return home and call 119 to book a COVID test.

We are committed to keeping our most vulnerable patients and staff as safe as possible, therefore we ask you call us first. If you have not spoken to a doctor please try not attend the surgery unless you need to do so.  Please call the surgery to book a telephone assessment in the first instance or contact us through econsult

If you attend the surgery you MUST wear a mask or other face covering and respect 2 metre social distancing.  

In line with the latest advice, if you have a high temperature, new, continuous cough or a loss of taste or smell you should self-isolate for a period of 10 days. There is no need to contact either the surgery or NHS111.

For the latest information regarding COVID-19 please visit NHS111Online

 

We welcome you to our new and greatly improved website:

We have added features to help the partially sighted - click on the little white man in a blue circle icon.  We have also added a 'language' translator in the 'search bar'. 

You can register online and we have loaded all the forms this requires (see 'New Patients'), as well as enabling you able to access you medical information online.

You can now order repeat prescriptions through the website as well as through Patient Access.

We hope you find the new website much more 'user friendly' and informative.

 

 

 

Opening Times

Please select a site

NHS Friends and Family