With the relaxation of some of the Covid-19 restrictions on 26th January, please note that in order to protect both our staff and vulnerable patients, the wearing of face coverings is still required in our building

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There are three ways to get in touch with your GP practice

It’s no secret that our surgeries have been busier than ever. And as we head into winter, you may require our services more often. That’s why we’re letting you know that there are several ways to contact your GP practice team, whether it’s for you or someone you care for.

There are three ways you can get in touch with us. You can: • Use an online form on our website - econsult . It’s convenient and secure and can save time.

• Call us during surgery hours Monday to Friday, 8:30am-6pm on 01865 777 024

• Come into the surgery

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.

We may:

• Book a face-to-face appointment for you

• Arrange a phone or video consultation

• Send you a text message, for example, inviting you for a blood test

• Arrange a home visit, or

• Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.

Help us, help you

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need our care most.

If you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Please also tell us if:

• You would prefer us to talk with you by phone, face-to-face or by video call

• You need to speak to a particular person because they have treated you before

• There are certain times of day when you can’t talk, for example you are at work, at school or college

• You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.

Help from your local pharmacy team

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.

For life-threatening emergencies, dial 999.

Visiting us

When visiting the surgery, please remember you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.

Open Doors

We are open and welcoming you all into the Practice.  Although most  restrictions have eased when entering the Practice you MUST wear a face covering and respect 2 metre social distancing whilst in the building.  There is limited seating capacity inside, therefore please DO NOT arrive more than 5 minutes before your appointment.

Please DO NOT enter the Heath Centre if you have ANY cold symptoms.  Return home and call 119 to book a COVID test.

We are committed to keeping our most vulnerable patients and staff as safe as possible, therefore we ask you call us first. If you have not spoken to a doctor please try not attend the surgery unless you need to do so.  Please call the surgery to book a telephone assessment in the first instance or contact us through econsult

If you attend the surgery you MUST wear a mask or other face covering and respect 2 metre social distancing.  

If you have a high temperature, new, continuous cough or a loss of taste or smell you should NOT come into the surgery

For the latest information regarding COVID-19 please visit NHS111Online

We welcome you to our new and greatly improved website:

We have added features to help the partially sighted - click on the little white man in a blue circle icon.  We have also added a 'language' translator in the 'search bar'. 

You can register online and we have loaded all the forms this requires (see 'New Patients'), as well as enabling you able to access you medical information online.

You can now order repeat prescriptions through the website as well as through Patient Access.

We hope you find the new website much more 'user friendly' and informative.