Noticeboard

INFORMATION FOR PATIENTS REGARDING CORONAVIRUS (COVID-19)

We are commited to keeping our most vulnerable patients and staff as safe as possible, therefore we have suspended all routine face-to-face GP appointment bookings. If you have not spoken to a doctor please do not attend the surgery.

If you are asked to attend the surgery you MUST wear a mask or other face covering. Please note we are unable to provide these for you.

In line with the latest advice, if you have a high temperature, new, continuous cough or a loss of taste or smell you should self-isolate for a period of 10 days. There is no need to contact either the surgery or NHS111.

For the latest information regarding COVID-19 please visit NHS111Online

Winter flu vaccinations 2020

The flu vaccination is the best protection for you and those around you which is why it is offered for free for those most at risk.
Vaccinations started in September and continue over the winter months, with appointments available throughout the season (so there is still plenty of time to book). Priority is given to those who are most at risk of flu. GP practices and pharmacies receive phased deliveries of the vaccine and flu clinics are scheduled to coincide with these deliveries. By staggering appointments over the winter months, we can help protect as many people as possible from flu.
Please note that if you are aged between 50 and 64 and are not in a clinical at risk group, the earliest you will be offered a flu vaccination is November. This is to ensure that those who are most at risk are vaccinated first. Thank you in advance for your patience, understanding and cooperation.
If you are aged 50 to 64 and are in a clinical at risk group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. Please contact us for more information or visit your local community pharmacy.
If you are a household member or a carer of a shielded patient, you are eligible for the flu vaccination. Please contact us for more information or visit your local community pharmacy.
For parents / carers of two and three year olds, you should receive an invitation for your child to have the vaccination before the winter. If you have not heard by early November, contact the practice directly to make an appointment.
For primary school-aged children and those in Year 7 at secondary school, a vaccination session will be held at school during the autumn term. Your local healthcare team will contact you via the school.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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